Refund & Cancellation Policy
Last updated: August 3, 2026
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We publish our prices up front, and we apply the same directness to cancellations. This is the full policy — no fine print elsewhere overrides it.
Booking deposits (50%-deposit project tiers).
If you cancel within 72 hours of placing your order and before your scheduled kickoff call, your deposit is refunded in full. After that window — or once discovery/kickoff has begun, whichever comes first — the deposit books dedicated project time and design work, and is non-refundable. Most projects can still be rescoped or postponed by mutual agreement instead of cancelled outright; email support@thelegacydesign.com and we'll work it out.
Fixed, full-payment one-time packages (Landing Page Design's fixed-price tiers, Brand Kit, and the one-time SEO services).
The same 72-hour, pre-kickoff refund window applies. Once work has started, these are non-refundable — though, as above, we'll usually work with you to reschedule or rescope rather than simply keep the payment for work that never happened.
Completed deliverables.
Once a one-time project is delivered and any remaining balance is paid, the engagement is complete. Standard revision rounds included in your package are handled through the normal review process, not as a refund request — a finished, delivered project itself is not eligible for a refund.
Website Care Plans and the Local SEO Retainer.
These are month-to-month subscriptions. You can cancel at any time with 30 days' written notice to support@thelegacydesign.com. No refund is issued for the current paid period — service continues through the end of the notice period, and billing simply stops after that.
Custom or enquiry-scoped work.
Engagements outside our published packages (for example, the Enterprise e-commerce tier) have their own cancellation and refund terms, set out in the written proposal for that specific project.
How to request a cancellation or refund.
Email support@thelegacydesign.com with your order reference. We confirm receipt within one business day and process any eligible refund to the original payment method.